We offer both professional and ready-to-wear collections to cater to a variety of needs. Our ready-to-wear collection, which includes seamless and classic clip-ins, is available for anyone to purchase. However, our professional collections are exclusively for stylists, ensuring they have the expertise and tools to work with our premium extensions. If you're not a stylist but are interested in our professional collections, simply reach out to a Verified Stylist in your area. They can purchase and install Philocaly extensions for you, providing expert guidance and seamless results. If there are no Verified Stylists in your area, please reach out to us directly hello@sapphirehair.com.

No. The only prerequisite to purchasing Philocaly hair extensions is being a hairstylist. This ensures that professionals have the expertise to work with our high-quality extensions and deliver exceptional results.

At sapphire Hair, we are committed to maintaining the highest standards of quality and service. As part of this commitment, we have made the decision to allow only certified hairstylists to order our extensions at this time. While we recognize and appreciate the talent of many skilled extensionists within the industry, we believe this ensures our products are used with the expertise they deserve, delivering the best results for every client. Thank you for your understanding and continued interest in sapphire Hair.

We offer a range of extension options to suit every need and expertise. Our Pro Collection includes hand-tied wefts, genius wefts, flat wefts, invisible tape-ins, keratin tips, and nano beads, designed for professional stylists. For those looking for easy-to-use options, our Ready-to-Wear Collection features seamless and classic clip-ins, perfect for at-home styling or quick transformations.

Our physical location is in Calgary, Alberta, however we do not currently offer in-person pickup. Virtual consultations are available to view our hair; please feel free to contact hello@sapphirehair.com to arrange a consultation.

We currently offer 18" and 22" lengths in stock and ready to ship. For lengths ranging from 24" to 28", a custom order is required.

Yes, you can pre-order hair. Once your order is placed, we will send you an invoice, and your order will ship as soon as the product is back in stock. Alternatively, you can request a "Back in Stock" notification directly on the product page, and you'll be alerted as soon as it becomes available again.

To register for a class with Philocaly Hair, we require proof of certification as a licensed hairstylist or proof of enrollment in a recognized hair school. If you're still in school, we recommend waiting until you've completed your program to sign up. This ensures that our classes are tailored to professionals who are ready to work with our extensions and techniques.

Each course we offer provides certification for installations based on the specific method you choose to complete. Upon successful completion, you'll be certified in that installation technique, ensuring you're equipped with the skills and expertise to offer high-quality extension services to your clients.

We offer a variety of beginner extension education classes, making Philocaly an excellent choice for those looking to enter the world of hair extensions. While prior extension education is not required, we do ask for proof of a hairstyling diploma to complete your course registration. This ensures that participants have a foundational understanding of hairstyling, allowing for a successful learning experience.

sapphire offers both online and in-person classes to accommodate your learning preferences: Our live Zoom classes provide the same comprehensive training as our in-person sessions, along with the added benefit of a full class recording that you can revisit at any time for further review. Experience hands-on, live training with a sapphire expert educator, allowing for direct guidance and personalized feedback in a collaborative setting. View our schedule of upcoming classes.

By taking a Philocaly class, you’ll receive: Professional Certification in the chosen extension method. Full Starter Kit with practice hair, tools, and everything you need to get started. Master Advanced Techniques to refine your skills and expand your service offerings. Expert-Led Training from a seasoned Philocaly educator, ensuring you receive personalized, high-quality instruction. Comprehensive Class Materials to guide you through the process and techniques. Lifetime Access to class materials, so you can revisit content whenever you need. Access to a Supportive Alumni Community, where you can connect, share, and grow with fellow extension specialists. This is more than just a class—it's an investment in your growth and success as an extension expert.

Head to the “Create a Return” page Provide your order number and reason for the return/exchange. Once approved, you’ll receive instructions on how to ship the product back.

Yes, we accept returns or exchanges for hair extensions within 14 days of receipt, provided that the items are unopened and the original hygiene seal remains intact. After opening the package, the items become final sale due to hygienic reasons.

Sapphire does not accept returns or exchanges for: Used, installed, or altered hair extensions (e.g., if they have been dyed, washed, or cut). Items that are not in their original packaging with hygiene seals or are damaged. Final sale items, which may include certain promotional products.

Our team is available Monday to Friday from 8:00 AM to 4:00 PM MST, excluding Canadian statutory holidays. If you reach out after hours, feel free to leave a message or send us an email, and a member of our team will get back to you on the next business day. Our warehouse processes and ships orders Monday through Friday until 1:30 PM MST, excluding Canadian statutory holidays.

Absolutely! You can reach us at our toll-free number, 1-888-698-2709, Monday to Friday between 9:00 AM - 4:00 PM MST. We’re happy to assist you!

To order from our Professional Collections, you must have a professional account set up. However, no account is required to order from our Ready-to-Wear Collections. That said, creating an account offers several benefits, including: Faster checkout for future orders Order tracking and history for easy reference Access to exclusive promotions and discounts Quicker customer support, with all your order details in one place Creating an account enhances your shopping experience and ensures you never miss out on special offers!

If you can’t log in, follow these steps: -Click on “Forgot Password” on the login page. -Enter the email address linked to your account. -Check your email for a password reset link. -Follow the instructions to create a new password. If you don’t see the email, check your spam or junk folder. You can also contact customer service and they can send over a password reset.

Yes, Philocaly ships worldwide! We offer expedited and tracked shipping to ensure your order arrives safely and promptly.

sapphire proudly provides expedited and tracked worldwide shipping. Delivery times and rates vary based on country. Please reference our estimated guidelines below. United States: 1-3 business days. Major centres receive 1-2 day delivery and rural areas take between 2-3 business days. United Kingdom: 2-3 business days Europe: 2-3 business days Australia + Rest of World: 3-4 business days Contact us if you'd like more details or assistance with shipping.

Orders from sapphire Hair Extensions are processed and shipped within 1 business day. If you order before 1:30 PM MST your order will be shipped out that day and if you order after 1:30 PM MST your order will ship the next business day. We ship Monday to Friday from 8:00 AM to 4:00 PM MST (excluding Canadian statutory holidays), orders placed outside these hours will be processed on the next business day.

Once your order ships, sapphire will send you a tracking link via email. You can also track your order by: -Logging into your Philocaly account. -Going to “Order History”. -Clicking on the tracking number to see the status of your package.

Your order may be subject to import duties and taxes. sapphire is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, sapphire must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from sapphire, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to sapphire. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded